PorchGuru is committed to protecting the privacy and accuracy of confidential information to the extent possible, subject to provisions of state and federal law. Other than as required by laws that guarantee public access to certain types of information, or in response to subpoenas or other legal instruments that authorize access, personal information is not actively shared. In particular, we do not re-distribute or sell personal information collected on our web servers.

Information Collected

When you sign up for our service either as consumer or as service provider, we are collecting your name, address, email, phone number, login identity, password and storing your data on secured servers. In addition to the above, when you sign up as service provider, we will use your valid identity document information, picture for background check only. When you choose to use a social sign on such as facebook or google sign-in, we may also receive information from your profile.

When you use our service as consumer, we also collect your information about your location and IP address to accurately show providers in your area. Your location information will not be shared with any third party.

In order to provide you with better experiences, we also use analytics to collect information on your web site and mobile app interactions.  The servers may collect information on IP, web page, time spent, referring web page, browser used, data, time and location. We do not associate any of this information to your individual identity and the information is aggregated.  

Cookies

We may use cookies in order to personalize your experiences on PorchGuru. We do not store any personally identifiable information in the cookies.

Responsible use of your data

We use your personal data and transactions only to provide, personalize and improve your experiences on our platform only. We will only share your information with the provider so that they can receive and provide your package to you in a secured manner. The data that we collect will not be shared with any third party without your explicit consent. Agreeing to use our service does not give us the right to share your data with any third party.

We may use the data collected to market our services to you that may include communications via email, text or notifications about our services, features, promotions, updates and events. We will not sell your personal data or share it with, such partners or others for purposes of their own direct marketing or advertising, except with your consent.

Data retention and deletion

We will retain your profile data, transactions and other information for as long as you maintain your user account. You can request deletion of your account at any time through the account settings. We will delete all the data except those elements required to be retained for 7 years for purposes of regulatory, tax, insurance, litigation, or other legal requirements.

Marketing opt-outs

You may opt out of receiving promotional emails from PorchGuru by following the unsubscribe instructions in those messages.

Privacy statement revisions

This Privacy Statement was last revised on Dec 17, 2019. We may change this Privacy Statement at any time and for any reason. We encourage you to review this Privacy Statement each time you visit the web site.

If we make a significant change to our Privacy Statement, we will post a notice on the homepage of our web site for a period of time after the change is made.